FAQ

Q: Will my miner be held or confiscated by customs?

A: No. We provide 100% Guaranteed Insured DDP Shipping. We utilize premium DDP (Delivered Duty Paid) channels to cover all Customs Duties and VAT for your miner. If customs holds your package, we reship immediately. You bear absolutely zero risk.

Q: How long does delivery take?

A: We use premium fast express couriers. International delivery typically takes 3-7 business days after dispatch. Please allow an additional 1-2 business days for our mandatory rigorous pre-shipment quality control and testing.

Q: I am a beginner. Is it hard to set up the miner?

A: Not at all! Our Premium Edition miners are pre-configured to your settings. It is virtually "plug-and-play." Every purchase includes access to our real-human technical support to help you get hashing smoothly.

Q: What is your repair and warranty policy?

A: We provide limited hardware warranties depending on the product. For our Premium Edition customers, we unlock exclusive local repair network options (USA, Germany, HK), saving you from the high costs and nightmare of shipping broken units back to Asia.

Q: ⚡ Save Up to 8.5% on Your Mini Miner via Crypto.com Pay!

A: We are a crypto-native store. When you check out using Crypto.com Pay, you can stack your rewards to save up to 8.5% in total:

• Instant Store Discount (6% Off): Use discount code PAYWITHCRYPTO during checkout for an immediate 6% price deduction.
• Crypto.com Checkout Rewards (Up to 2.5% Back): Earn CRO tokens back directly to your Crypto.com App based on your official tier status:
- Tier 1 (2.5% CRO Rebate): Valid for users staking 10,000 CRO or more.
- Tier 2 (1.25% CRO Rebate): Valid for all standard or new Crypto.com App users.

Please Note: Checkout rebates (1.25% or 2.5%) are classified under the ⁠Crypto.com General Retail Category and are fully funded, calculated, and distributed directly by Crypto.com. This store does not charge any crypto handling fees.